Product Information

The product information contained on our website has been published in good faith and we endeavour to ensure that it is accurate.

Product specifications may change from time to time, we will update the website as soon as any changes take place.

Prices and additional Charges

The price of the products and our delivery charges will normally be as quoted on our website as at the time you use them, delivery may be subject to an additional delivery charge.

Cancellation, Refunds, and Returns Policy

You may cancel your order at any time but if you are returning an item that is damaged, we request that you contact us as soon as you have received it and you may also be asked to provide poof of the faulty goods and return it to ourselves for quality assurance purposes (not jewellery due to health and safety which is non refundable)

If you changed your mind about a product you must notify Customer Services in writing or by filling in a cancellation form which can be found here and email it to info@abcreativeproductsltd.uk within 14 days.

Products cancelled must be returned to us within 30 days of notifying us of the cancellation, following which will process the refund due to you within 14 days from the date we receive the returned products or from the date you provide us with proof that the products have been returned to us (whichever is earlier).

Defective Products

We advise that you inspect all products at the time of delivery or collection and notify us of any mis-described, incorrect or defective products.

If you return a defective product, we will promptly and fully refund the price or arrange for the delivery of replacement product, however, if we find that the damage is due to misuse, no refund will be given.

You are under a legal obligation to take reasonable care of the products to be returned whilst they are in your possession. If you fail to do so, we may have a right of action against you for compensation or to reduce the amount of any refund to you.

Where possible, we ask that you please return the products in their original packaging. Where this is not possible, please ensure that the products are packaged securely to help ensure that they reach us safely and in good condition.

Our Liability

If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and other losses that you suffer as a result of our failure to comply which are a foreseeable consequence of such failure.

General

We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that a contract is formed between you and us.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. The European Commission provides for an online dispute resolution platform which you can access here: European Commission Online Dispute Resolution. If you have a complaint, or would like to bring a matter to our attention, please contact our Customer Services team in the first instance.